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Webcast: "Using Automated Customer Surveys to Improve Agent Performance in Real-Time"
Presented By: Erich Dietz, Director, Mindshare Technologies
Date: August 21st, 1:00 pm - 2:00 pm Eastern
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Many companies run surveys and solicit feedback, but data is not channeled to front-line managers in an actionable or timely manner. If utilized properly, automated customer survey systems can be a powerful tool to improve agent performance. Next-generation hosted survey solutions allow companies to quickly deploy cost-effective feedback programs and realize the benefits of responding to the voice of the customer. In this webinar you will learn how to:
Many companies run surveys and solicit feedback, but data is not channeled to front-line managers in an actionable or timely manner. If utilized properly, automated customer survey systems can be a powerful tool to improve agent performance. Next-generation hosted survey solutions allow companies to quickly deploy cost-effective feedback programs and realize the benefits of responding to the voice of the customer. In this webinar you will learn how to:
1. Design action-oriented customer surveys.
2. Use customer feedback to drive front-line consistency and accuracy in real time.
3. Recover more customers using automated surveys.
4. Turn customer information into objective measurement for rewarding managers.
posted by Arien @ 12:58 PM
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